1. Orders

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and Meta Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

3. Shipping

Where do you ship?

We currently ship to the United States, Andorra, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Germany, Greece, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kosovo, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, Uruguay and Canada.

How long does it take to ship my order?

Do you offer rush shipping?

How can I track my package?

What if I'm not home?

4. Returns

Do you accept returns?

We accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item must be unworn or unused, in original packaging
- The return request is made within 14 days of delivery

To initiate a return, please contact shop@efprocycling.com

Our full returns policy is here: Refund policy

Can I exchange an item?

Are returns free?

How long does it take to process a return?

Returning faulty items

5. Other questions

What is Print on Demand?

To reduce mass production and the waste, each product is printed on demand using high quality printing processes and materials. We don't hold a warehouse of stock, so production can take 1-2 days before dispatch.

Selecting multiple products may require fulfilment from more than one supplier; therefore, shipping costs and delivery times may be affected.

Can I see your Terms and Conditions?