Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and Meta Pay.

You can choose these payment methods at checkout.

All prices on the Website are given in local currency (or USD where local currency is not an option). The prices given on the website on the date the order is placed shall apply. 

If your credit or debit card uses a non-supported currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

We currently ship to the United States, Andorra, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Germany, Greece, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kosovo, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, Uruguay and Canada.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented at check out.

We offer rush shipping on a select number of countries, prices depend on the county and shipping agent.

You can select a fast shipping option at check out.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date and a tracking link (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you're not home, a new delivery will be attempted or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local delivery office to collect your package in case it cannot be delivered to you.

We accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item must be unworn or unused, in original packaging
- The return request is made within 14 days of delivery

To initiate a return, please contact shop@efprocycling.com

Our full returns policy is here: Refund policy

We do not offer exchanges for returned items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping is the responsibility of the buyer. Please note all returns must be sent to our UK office.

Returns are confirmed within 10 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement or credit will be issued within 10 days of our services accepting your return.

If something you bought from our website isn’t working as it should, just get in touch with us. Your legal rights as a customer are always protected.

To reduce mass production and the waste, each product is printed on demand using high quality printing processes and materials. We don't hold a warehouse of stock, so production can take 1-2 days before dispatch.

Selecting multiple products may require fulfilment from more than one supplier; therefore, shipping costs and delivery times may be affected.

Our full terms and conditions are available here: Terms and Conditions